Return process

If you would like return an item (provided the order is still in the time of validity). You must do the following:

1. Access the "Orders History" section of your account.

2. Select the order from which you want to return an item.

3. Select the product(s) that you wish to return by checking the box next to its name(s).

4. (optional) Add an explanation, in order for the shop team to better understand why you want to return this product.

Once the form is complete, click on "Make an RMA slip", button and it will be sent. The request appears in your "Return Merchandise Authorization" page, accessible from the account page.

The whole process takes less than 2 minutes of your time.